eh... - Customer Service Representative II GEICO Employee Review

3.0
Mar 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Extensive training is a PLUS, benefits package, and profit sharing.

Cons

Micro Management, company's overall concern of numbers opposed to the associate, split days off meaning one weekend and one weekday, which is ridiculous! Petty recognition incentives with "casual day" stickers, when everyday is a casual day. Monitoring every call and the ones you happen to not do so well on are the ones graded.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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