Pros
The job is relatively low brain function as long as you follow the processes. Just don't get too excited to work legitimate fraud cases. Benefits are decent, position is stable, work is not hard, and profit sharing (if awarded) is nice
Cons
The workload is unbearable especially when compared regionally within the company and to other companies separately. The job is much lower paying than other companies which is probably why people leave for other places as opposed to come from other companies. There are ever-changing guidelines and metrics that rarely align. Upper management lacks much-needed understanding of the job functions of subordinates, usually because they are not promoted from comparable job titles. There is little time afforded for self growth or training or to spend time delving into issues, as such you are kept so busy so as to not expose the redundant issues or truly provide examples. And if you ever think you're gaining traction, a new process will be implemented to completely sidetrack you