CSR - Customer Service Representative GEICO Employee Review

2.0
Jun 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Management is Supportive, amazing team mates, and excellent benefits program

Cons

The level of responsibility is in no way congruent to its pay. You’ll spend the first month and a half cramming for the state license exam, and if you don’t pass- you don’t get the job (unless the score is close, they’ll let you retake if close; at your expense tho) You will be learning 1-2ch a day, with tests the next morning. This makes your 8hr learning day into a 10-13hr day studying if you know little to none about insurance. The next month in and half is cramming all the online material and software applications- learning all the legalities in the world of insurance in each state in your regions. How to speak w/ your guests,, and Oh soo much more. This is all doable for sure,, but when you see a sign at your local McDonald’s hiring for a drive thru cashier for 1.25 less an hr; it hurts your heart a bit. Welcome to corporate America; we will never change.

Explore other reviews about GEICO

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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