Not too bad - Customer Service Representative (CSR) GEICO Employee Review

3.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great profit sharing and good benefits

Cons

After almost 10 years I just started to feel like I was in a high school environment at this job. I think I just grew exhausted of the whole call center vibe with numbers and the micro management of if you go to the bathroom and break room etc… as I was getting older raising children I felt I was maturing in every area of my life but at my job. They were more interested in molding future employees out of college with zero experience and putting them in leadership positions over older tenured people that knew the job which was also embarrassing to say the least. I was terrified to leave because I thought it could get no better but baaaabbbyyy when I left god showed up and showed out for me on my job since then where I will absolutely retire from! My current job helped me realize I was really was being treated like a teenage child at Geico! To each it’s own though :)

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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