They only care enough to make themselves look good - Customer Service Representative GEICO Employee Review

2.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

I genuinely like most of my coworkers. They’re all just really cool people to talk to.

Cons

No one above a supervisor level seems to genuinely care about anything other than the company image, how higher ups will view them and money. They don’t actually care about the people working under them. We are just a number in their metrics. Integrity is one of the company’s operating principles, yet I’ve literally had my own performance metrics knocked down for helping a customer that was paying for something they didn’t need because it meant we weren’t getting as much money from him, even though I did everything according to Geico guidelines. My supervisor had to stand up for me because upper management didn’t care and this could’ve effected my employment. This is one of MANY scenarios.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

GEICO has provided extensive opportunities for myself and my family. All of my children have been born while I have been employed at GEICO. We have experienced highs and lows in our personal life over the last 10 years and GEICO has supported us through all of it.

Cons

GEICO is continuing to strengthen its brand and associate experience. They continue to will through opportunities to deliver a remarkable experience for associates and customers.

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