Not what it used to be - Customer Service Representative GEICO Employee Review

1.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

There’s not much of anything anymore

Cons

This company is horrible. After being work from home for almost 2 years, they are forcing people to go back into the office. Even though it’s been proven that working from home can work. They don’t care about their employees. I used to love my job, now I loathe and despise it. Completely stressed out. About to have a mental break down. Forced to talk to two customers at once, but told that we can’t tell the customer we are helping someone else as well, because we want them to fell like they have our undivided attention. Also not k owing if I will have a job from one day to the next. My previous department was taken away and we were all told that we were going to be doing something else that we all hated. To then be told “hey, we are offering OT to do the job we were previously assigned to do”. The way this company is ran, it’s a complete dumpster fire now.

Explore other reviews about GEICO

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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