Pros
The only pro was profit sharing.
Cons
Everything else. Management is too political to car about employees. They will change your schedule without a second thought to your life. The level of stress is unreal. Customers and managers will yell at you all day. Many supervisors will refuse to take supervisor calls. Calls are graded with the most subjective of guidelines. Forget to tell the customer three times instead of two and you may be pulled off the phones for coaching. The computer systems are dated and crash all the time. The Carmel, IN office is a trainwreck down a hill in a snowstorm. I left to go to a company paying only a dollar less an hour with half the stress. Best decision I've made this year. This place is a job, not a career. When you can look at the positions above yours and honestly say you don't care to move up into any of them, it's usually time to leave. I can honestly say there was nothing I wanted to move up into.