Overworked, Uncomfortable Environment, Deceptive Practices - Sales Representative GEICO Employee Review

2.0
Dec 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent hourly pay, though not especially competitive Nice coworkers, depending on your department Paid training with covered exam fees- the biggest takeaway

Cons

Limited bathroom access (trainer told me GEICO is exempt from OSHA and suggested I buy a wireless headset so I can take calls while using the bathroom), misleading and manipulative promises setting false expectations (bonuses that nobody received, profit sharing that was promised but then revoked, schedule changes that were promised but then revoked, pay increases that never happened, etc), unreasonable and unfair workload expectations (within the same pay grade, some employees expected to take 1 call every 1-3 hours while others take nonstop calls back-to-back without additional compensation), uncomfortable facilities (unreasonable temperature variance day-to-day resulting in constant discomfort), negative work environment (coaches shouting at reps, physically grabbing and shaking employees by shoulders, obvious gaslighting behaviors), benefits that can't be used (employees were promised 3 free mental health counseling sessions per calendar year, but I can attest that these sessions were never available and I was told they would not be available for at least several more months), no exit interview- I was told I couldn't say goodbye to my team after I resigned, never spoke with management, and was told by HR that I could take a virtual exit interview online, which I never received.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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