How The Mighty Have Fallen - Customer Service Representative GEICO Employee Review

1.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

- Pay is decent - Co-workers are great.

Cons

- Constantly changing their procedures and guidelines with little to no communication to the employees. - Bringing in new systems that are still broken and give virtually no training to the employees on how to use them. - Took away profit sharing which many employees depended on - Lied about Work from Home eligibility after telling employees they could earn it by hitting certain metrics . Then changing their mind and forcing employees back to office 2 days a week regardless of what numbers they hit.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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