Pros
The peers you work with on the daily and that is it.
Cons
Everything has gone down hill since Todd Combs took over and they realigned everything. Upper management does not care about their employees at all. You are just a number and they'll just find someone to replace you. They micromanage you to the point of checking badge swipes since they took WFH away. They claim to be flexible with offering additional WFH but they are not and will require you to make up your WFH day so your badge swipes show. Only care about your overall numbers and not about the people. If you fall below you will be cut. There are no career opportunities so if you're hired as an agent you'll be there for a really long time. On top of that they have taken away profit sharing and our good health insurance benefits.