Just another call center - Customer Service Representative GEICO Employee Review

The pay was and great training

The lack of shifts they have available

*Pay and your ability to negotiate as an external hire are better than most places *You are only expected to work 7 hrs and 45 min; clock-out time is on the dot and strict.

*Understaffed; multiple people are on medical leave due to the toxic work environment and the metrics system *Leadership is usually unprepared and inexperienced; there is a serious lack of understanding from leaders when you address inconsistencies in auditing. A lot of leaders score people's work inaccurately, and depending on whether your leaders like you, the appeal process is rarely honored. *there is hardly any overtime so many people work off the clock, even when addressing this with directors and HR- nothing will change. they will protect the company; everyone is aware that people are experiencing wage theft- no one does anything to change it out of fear of losing their job. * If you point out any discrepancies, you will be targeted-there is a consistent issue with retaliation at GEICO.