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      GM Financial

      Part of General Motors (GM)

      Engaged Employer

      GM Financial reviews

      Toxic! TOXIC! TOXIC! - Customer Service Representative (CSR) GM Financial Employee Review

      2.0
      Feb 20, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Besides there being a Cafe on site at the Chandler location, cant think of any. Good pizza! Lol

      Cons

      Mangers lack training & empathy. Very much operates like a typical larger call center. Calls are non stop. Quality doesn't matter that much as the call topics are very meaningless. ( late car payments, billing inquiries). Hard to move up. The starting pay was very low for the amount of work in each day that has to get done. The culture is let's brush off the work because someone else will have to deal with it. Was able to get out of customer service but it came at a cost. Eventually moved on to better things.

      Explore other reviews about GM Financial

      5.0
      Jun 26, 2026
      Treasury analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and great culture.

      Cons

      Nothing to mention or say here.

      2.0
      Jul 8, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm a senior-level software engineer, previously worked at tech companies, and this job is relatively easy for me. No on-call, work-life balance is good. I usually get everything done within 2-week sprints.

      Cons

      GMF is the true definition of work hard, not smart. There are so many dumb engineers. There was a time I had to work with non-technical teams like prod support, and it was quite frustrating. They wanted my team to build an automation so they didn't have to work manually as if anything is possible and there is no limitation within the company. I didn't even create a backlog item as it was a waste of time.

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