Pros
They care...about residents, employees, owners, their buildings, their reputation. All of it. They really care about everyone and everything . They take all feedback into consideration and make changes when necessary.
Very diverse teams and they try very hard to survey residents and staff for opportunities for improvement.
Cons
This is a business so being profitable is the end goal. They are not perfect and communication can sometimes be reactive.
Growing fast and some hiccups along the way....