Not a good place to work and not really human first as they claim - Software Engineer - UI Gainsight Employee Review

1.0
Mar 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The only reason one might think to work here is if you're coming from a service based companies like Infosys and all and haven't been able to grab an opportunity with better product based companies, in that case Gainsight isn't exactly a bad choice really

Cons

1. Too much work pressure: managers here will not even consider the fact that there's resource crunch in the team. in situations when the key members of the team have left and absolute resource crunch in the team then also the management really only care about their deliverables and OPSPs and will micromanage if required. 2. managers don't do one on one's frequently enough even though it is of dire need especially in remote work scenarios 3. I have been asked to stretch over the weekends and pull off late nights just to fulfill their deliverables even when it's not possible with a sane mind to do so. you'll have to compromise on your mental peace in order to prove yourself here. 4. they call themselves human first when they are the exact opposite of that atleast in the engineering team. 5. hikes and pay scale are not up to the mark and very low than the regular market standards. 6. they'll shamelessly ask to co-operate in order to perform and deliver but they'll simply deny when you need the management to co-operate in any case

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Gainsight Response
4y
It was not easy for me to read your post -- clearly you did not feel good about your experience and that makes me sad. Being "human first" and caring about the person as well as the work is a key part of our approach. I am sorry that you did not see it that way.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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