Management in the Albany, NY office is incompetent. All they care about is making numbers. - Sales Associate Gallagher Employee Review

1.0
Nov 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice office with great CO-workers who are fun to work with and are team players. The building has the best restaurant on the first floor.

Cons

Incompetent management who play favorites and who know nothing about insurance or selling it. The morale truly is awful and people can’t wait to retire. The number of people who have left or been terminated is off the charts but no new people joining except a relative of the area president.

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Gallagher Response
8y
Thank you for your feedback. The role you are referencing is our Benefits Advocate position which is a customer service role. As a benefits advocate you are a resource for our clients, managing their questions and emails as well as collaborate with our partners. Gallagher relies on our benefits advocates to help create clarity and peace of mind for our clients. We want to address some of your other concerns, which do violate several tenets of the Gallagher Way. As a former employee, you may still reach out to the Ethics and Compliance Hotline, which provides the opportunity to remain anonymous, at (888) 878-6236.

Explore other reviews about Gallagher

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture is absolutely amazing.

Cons

I have nothing negative to say.

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The advantages of selling insurance through large corporations have largely disappeared. The environment has shifted toward prioritizing shareholder value over meaningful client and employee relationships.

Cons

Gallagher, like many publicly traded insurance firms, appears focused primarily on share price performance rather than supporting producers or fostering long-term client trust. The culture has become increasingly transactional, leaving little room for genuine professional growth or client advocacy.

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