Focus on customer service not GapCards - Sales Associate Gap Employee Review

3.0
Nov 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Good people, fun atmosphere, skilled management at retail level.

Cons

GapCards, GapCards, GapCards. I know there is a lot of pressure on store managers to hit GapCard goals that come down from above; however, good customer service is often put secondary as a result. Associates are constantly reminded to constantly remind everyone that walks through the door about GapCards. There is a fine line between informing customers about a promotion and pestering or haranguing them about it. I feel that line is too often crossed.

Explore other reviews about Gap

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly staff and caring managers

Cons

no complaints it was what you would expect for a retail job

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, Training provided, Great scheduling and payroll software, Nice managers and coworkers

Cons

Big corporation, so not very flexible

See reviews by: Helpful|Rating|Date|All