Impressive at first, disappointing in the end... - Customer Experience Manager Gap Employee Review

3.0
Jan 24, 2012
Recommend
CEO approval
Business Outlook

Pros

Variety of work Good benefits Team work enviroment

Cons

Inadequate support and resources necessary to deliver excellent customer service Reactive social marketing initiatives have created confusion, mixed messages, and increased customer problems and issues on the sales floor ten fold A total disconnect between senior managment and the inability to coordinate and execute promotions and service standards on the sales floor. Not enough initiative by senior management to address operations work loads and processes affected by severe cut backs, resulting in regressing sales floor operations - not keeping pace with the competition due to lack of investment in the customer service and sales floor operations

Explore other reviews about Gap

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice co-workers and flexible hours.

Cons

It is a typical retail job.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good health benefits, some 401k match

Cons

12 hour shifts, subpar bonus', limited upward mobility as managers and upper management did not want to promote from within and risk operational change causing productivity decline

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