Turbulent but excellent experience in the fast paced world of casual apparel retailing. - Assistant Customer Experience Manager Gap Employee Review

3.0
Oct 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The company has excellent values and really tries hard to do what's right for employees, customers and the community. The benefits are very good, the 401K contributions are matched dollar for dollar by the company up to a certain percentage, health insurance is not too expensive and I loved the employee stock purchase plan.

Cons

It may have been specific to my region or district but we had a very high turnover in management. They restructured store management and removed a position from each store leaving us with too much responsibility and not enough people for the job. They restructured middle management to be by volume and not geography, which I think was a mistake because our customers shop at whatever stores are in their area without regard to its size. This creates a disjointed experience for customers and segregates you from your neighbor stores. The company often made last minute decisions in reaction to business trends, after the fact, and didn't put enough thought into planning promotions with anticipation of the repercussions. We never had time to plan our business properly because we were always playing catch-up.

Explore other reviews about Gap

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good management. Very flexible with unexpected life events. Deally good discounts

Cons

pays below average for the area

4.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good gig as a student. Good team culture, flexible manager with schedules especially around exams, coworkers are nice.

Cons

Job requires you to be available both days of the weekend. Way too much of a push for credit cards towards people who've already expressed they don't want one.

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