Pros
Benefits like health and dental are really good. Monday through Friday work schedule. Fun annual trip to Worlds of Fun and Christmas party.
Cons
Little actual technical troubleshooting involved. Most calls are from people that do not know where the start button is on their computer. Make sure you would be ok with giving computer lessons to your grandparents for 8 hours a day. All time off comes out of your PTO regardless of if you are on vacation or sick. Low pay and small yearly raises like 25 to 50 cents per hour if you can manage to get one. The annual raise structure is setup so that no matter how you do, x amount of people in a team will receive nothing. Very few people advance out of the call center once they start there. Toxic work environment where coworkers are pitted against each other for the few advancement opportunities that exist. Little to no guidance from management or HR for career growth. Rigid attendance point system.