Account Manager SMB - Account Manager SMB Gartner Employee Review

2.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Good training/academy to bring you up to speed on the role. Pretty easy job for the most part, as you will rarely need to spend time late at work. Benefits are good in regards to 401k match, health insurance and PTO. Ongoing training in a variety of different areas within IT.

Cons

Far more cons to working at Gartner than Pros. 2.5 years ago, Gartner used to have a great culture (professional) and you could turn to almost anyone for advice. Within the past year or so, there is nothing but frat boys and very young people right out of college. I wouldn't turn to 95% of people here now for advice as they have no clue what they are doing. All territories are looked at as "one in the same", which is the furthest thing from the truth. 90% of your success here is dependent upon your territory. Pay is below average. Making $65K per year for hitting your quote is insane. Account Managers are getting promoted to management roles within a year or less sometimes, some of which are fresh out of college with no sales experience. If you want to go into a field sales role, you better be brown nosing hard and have a good territory. They require (2) years as an account manager and at least (1) Winners Circle. Plenty of people have accomplished this and were kept in the Account Manager role due to upper level management. I personally had a verbal offer for a field position role and upper level management did everything in her power to make sure I couldn't take the opportunity. She found great pride in bashing me to the field managers and VPs when she never even heard me on the phone with a client. Not sure what her incentive was by doing that. SMB is like a prison. They try to keep you here as long as possible, because once they lose you they have to replace you. They cannot keep up with the turnover rate, as it's >50% right now. They want you to be a puppet to put it simply. Do not come to work here for SMB. Do not drink the Gartner Koolaid when they tell you how prestigious it is to work here. If you enjoy being micromanaged, gambling on your territory and who you report to and making very little money then this place is for you.

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5.0
May 22, 2026
Recommend
CEO approval
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Pros

Relative to other talent competitors, Gartner does a great job in providing opportunities for growth and advancement, with associates who possess the right mindset and drive the right business outcomes advancing more quickly.

Cons

While Gartner is continuing to grow, the pace of growth has temporarily slowed in recent years due to macro-economic factors and the misperception that AI is positioned to replace the business & technology insights that Gartner provides to its clients. It's been great to see the actions being taken this year to combat this perception and further invest in AI solutions internally to empower the organization.

2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great health benefits and salary - A few great colleagues - Talk a lot about inclusion but this has slowly been falling to the wayside - I have been struggling the write this for some time as I wish there were more positive things to say

Cons

- Leadership that does not see anyone or anything but themselves - The company has been imploding for a while lying to the public and the street - Killing off the research model has been the final decision that has made many decide to look elsewhere (including me) - Lay off after lay off has created a culture of fear

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