Broken Promises - SMB Account Manager Gartner Employee Review

1.0
Sep 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Good job for a kid coming out of college. You can make a ton of professional connections for your more promising career at another company.

Cons

This is a call center, make no doubt about it. You are trained to be a robot on the phone. If you like telemarketing, you'll like it here. To be successful you need to get in good with the right people and play their games. You need to be in the "good old boys club" for career advancement. Very unprofessional environment with a high school level of drama. Very high AE turnover. Sells you on a 6 figure income, but only about 1/3 of the sales force even makes plan ($60k). 8 weeks of Academy is almost usless. Even the experienced AE's and Managers will tell you to forget everything you learned in Academy because it is NOT how the real world works.

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, though in late 2026 will be required to go back to office. Full autonomy for your own schedule.

Cons

Absolutely no path for growth.

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

Cons

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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