The challenge is that operations departments like HR and IT are run by egocentric people. If you look at these leaders, they are more interested in gettign an article in a magazine, working on fluff projects, and speaking to industry people, than actually running their operational teams. It is amazing how much money gets spent internally on remodeling for a "better IT" experience, instead of funding grants. In the programs you have the presidents doing pretty much whatever they want, so there is no congruity in the process and how money gets spent in this organization.