Remote work option but low pay and micromanagement - Patient Contact Center Representative Geisinger Employee Review

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote and benifits first day

Cons

This company needs a complete restructuring. The pay is far too low for such a complex role, especially when you're expected to meet quality standards while assisting patients. Management is overly micromanaging, with little trust or flexibility despite the low compensation. At just $18 an hour, the expectations don't match the pay. Unless significant changes are made, the company will continue to experience high employee turnover.

Explore other reviews about Geisinger

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Well compensated for the job

Cons

Large company that can feel overwhelming with regards to workload.

4.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked fully remote which worked for me. Great health benefits. Worked for health plan not clinical.

Cons

Limited opportunities for growth without a college degree. Typical corporate where they cut resources and make big demands. Many long time employees which I thought was a pro at first, but realized they are stuck in old ways and don’t really want to hear a fresh new perspective or even spend time developing new people. As someone with ambition and interest in contributing, I felt stuck, limited, and bored.

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