Not the place to be - Customer Service Representative Geisinger Employee Review

2.0
Sep 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Work from home, benefits are decent enough.

Cons

no advancement unless you are friends with management, management does not care about phone representatives, and the company wants to put as much stuff onto the general customer service to a point where it is impossible to do the work needed.

Explore other reviews about Geisinger

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Well compensated for the job

Cons

Large company that can feel overwhelming with regards to workload.

4.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked fully remote which worked for me. Great health benefits. Worked for health plan not clinical.

Cons

Limited opportunities for growth without a college degree. Typical corporate where they cut resources and make big demands. Many long time employees which I thought was a pro at first, but realized they are stuck in old ways and don’t really want to hear a fresh new perspective or even spend time developing new people. As someone with ambition and interest in contributing, I felt stuck, limited, and bored.

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