Poor management. Runs like a start up even though the is 45 years old. - Patient Navigator Genentech Employee Review

The most confusing company I have ever worked for, bound by process and compliance. Everything has an SOP- that is constantly being tweaked. Everyone is doing everyone else’s job. I’ve had 3 managers in 3 years and barely had any contact with any of them because they are all doing “projects” and doing anything but their job. Training is virtually non- existent and handled by unqualified peers who volunteer to be home based trainers and training assistants- taking them away from their hired role. . Projects are rolled out and again training is pushed on to peers who do not receive any training or true guidance themselves. I expect more from a company this size where is the training department? Our program was developed on the fly and is constantly being tweaked and usually not for the better with the patients we are being paid to support paying the price, with the focus on process instead of customer centered support for our patients. Maybe these drawbacks are due to the fact that Access Solutions is support staff and we technically are not bringing in the money like Sales is so the funding and support for our division is just not there.