Pros
I worked in the contact center environment. Management does foster a positive work environment. They have a call center fun committee and try to encourage a positive attitude, which is a plus working in a call center.
Cons
The longer you are in, the less growth there is. I was training new people coming in with no previous experience who were making 3-5 dollars more than me. At the beginning of the year, there was zero overtime and fears of layoffs, but currently we are understaffed and they are desperate for anyone to take a shift. It feels like since I started a number of years ago, things have gotten more and more inconsistent. Metrics in the call center have gotten increasingly toxic as well. It feels like quantity over quality and for those of us that want to do better for our customers, that is frustrating.