I learned a new industry and was able to keep abreast of changes in communications technology - Call Center Customer Service Representative General Dynamics Information Technology Employee Review
They never hire permanent staff--you will be a "permanent" temp at best which means that when upper level management chooses to route hiring to other call ceneters in distant cities you will be S.O.L..
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Initial Management was good, however went downhill fast
Cons
I was onboarded by an amazing manager, but they are a contracting company. They made horrible decisions to hire the wrong people at the wrong contract and got killed for it. I wish they didn't do this