Supportive, well-run IT Service Desk environment where I truly enjoyed my work - IT Service Desk Technician Genesco Employee Review

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on customer service and communication Good training and knowledge-sharing within the team Clear processes and well-documented procedures

Cons

No cons come to mind.

Explore other reviews about Genesco

5.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Considerate company. Fun atmosphere. Serious workers. Great facility. Good benefits. Good location. Not as siloed as other companies it's size.

Cons

At this time, I don't have any.

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is genuinely good. Flexible and not a grind culture.

Cons

Middle management is the weak point. Several managers are promoted developers with no real management training or experience, they know the tech but not how to lead people. Project structure is disorganized and compensation lags behind market rate.

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