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      Genesys

      Engaged Employer

      Genesys reviews

      Awesome Company - Senior Manager Customer Care Genesys Employee Review

      5.0
      Jul 5, 2016
      Senior manager customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      Highly focussed on achieving goals. Flexible schedule with competitive pay and benefits. Very successful financially, which results in a good bonus pay out each year.

      Cons

      May be getting a little too big and starting to lose the feel of a small software company

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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