Post- acquisition blues - Anonymous employee Genesys Employee Review

Thank you for your comments. We consider employee input valuable to help us continually tune our internal processes and particularly as we bring these two incredible companies together, which is why we solicit feedback internally every quarter in our eNPS survey. There are certainly changes taking place for both Genesys and Interactive Intelligence as we do everything we can to ensure we integrate smoothly while also maintaining what makes us special; I know your comments were posted quite early at the start of our integration when there was a lot of uncertainty. We are continually looking for ways to improve the way we operate internally and to engage our employees more effectively. During 2017 we have maintained two benefit plans so as not to disrupt our employees and also to allow us time to evaluate options to offer a robust benefits portfolio to all employees. USA employee benefit plans will be harmonized in January 2018. Similarly, we will continue to refine our compensation processes and rewards programs to ensure we can continue to attract, hire and retain the best talent in our industry. I encourage all Genesys employees to share their ideas about our benefits and compensation with me and our leadership team. - John Drayer, Senior Director, Compensation & Benefits