Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Genesys

Engaged Employer

Genesys reviews

Not Impressed - Anonymous employee Genesys Employee Review

4.0
Sep 22, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, pay and benefits are great - (open PTO), etc.

Cons

There are still a lot of growing pains. They've seen a lot of growth very quickly, buying out similar organizations all around the world. Of course they want to convert everything to their platforms all at once; which creates chaos to put it mildly. As a recent hire it has been very frustrating not to have access to the programs and software systems essential to your daily responsibilities.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Senior services engagement director
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Marketing
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All
Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
Genesys reviewsGenesys reviews in IndianapolisGenesys review