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      Genesys

      Engaged Employer

      Genesys reviews

      Great place to work with! - Anonymous employee Genesys Employee Review

      5.0
      Nov 11, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are so many learning opportunities! I feel tremendously lucky to be in a job where I learn from every day and be with the team who works collaboratively and encourages you to learn and develop. Genesys is established but yet still innovative, there are so many readily available tools for the employees' needs and concerns.

      Cons

      The organizational structure system of the team is quite linear even though a few employees have been in the company for quite a while. Organizational structure is important for the employees’ promotion and is directed to achieve the goals.

      avatar
      Genesys Response
      6y
      Thank you for your positive review. Genesys is a company where you can learn and grow. Our teams always push us to be better and take on the next challenge. At Genesys, we win as a team and we lose as a team. I encourage you do discuss your induvial and team performance on a regular basis with your manager or HR partner. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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