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      Genesys

      Engaged Employer

      Genesys reviews

      Bold company going places - good people - Senior Business Consultant Genesys Employee Review

      5.0
      Jan 27, 2020
      Senior business consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Market is wide open for Cloud based experience as a service. Strong defined corp vision beyond classic nuts&bolts but pushing well into the "Always do what's best and right for our clients". Attitude is strong to do right for clients in the long term as this drives win-win.

      Cons

      It's become a bigger company, challenges of internal communication are always there. Management getting better at communicating a focused message internally and externally.

      avatar
      Genesys Response
      6y
      Thanks for your positive review. Being able to put our clients first and do what’s right for them is a core piece of what makes Genesys great. Driving win-win situations is a key to success. As we continue to grow we are always working on the best ways to communicate with employees. If you have any ideas about how we can continue to improve share them with your manager. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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