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      Genesys

      Engaged Employer

      Genesys reviews

      Fun, innovative and team-oriented organization with a solid future - Principal Solutions Consultant Genesys Employee Review

      5.0
      Jan 27, 2020
      Principal solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technology is at the forefront of innovation and will continue to be that way with heavy R&D investment. Lots of great, genuinely nice people that make the day-to-day work life fun, interesting and motivating. The company has a solid strategic direction moving forward which is helping employees to focus.

      Cons

      Although it's well-founded that the company continues to refine its processes in order to improve, they change often enough that it's occasionally hard to stay current; compounding the issue is the constant bombardment of information which makes it difficult to extract important details and priorities.

      avatar
      Genesys Response
      6y
      Thanks for your positive comments. We are investing in research and development for new features for Genesys Cloud. The people and teams here are one of the many things that excite me to go to work every day. There are always changes in our business. It’s part of what makes tech fun. Make sure to work with your manager and team if you have questions on any of the details. We are all here to help. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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