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      Genesys

      Engaged Employer

      Genesys reviews

      From Good (Interactive Intelligence) To Bad (Genesys) - Developer Genesys Employee Review

      1.0
      Dec 19, 2020
      Developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - People are among the brightest in the industry - ININ team are like a family - Open time off policy

      Cons

      - Open time off policy - Salaries are not competitive compared to other companies. Management always tell you business is good but it doesn’t equal to any deserving raises or bonuses. These are capped to a certain % (bucket) each year. - Focus is on PureCloud. They offshored PureConnect support and other departments to India and is on a decline. - PureEngage folks should keep an eye on this as you may be the next ones to go. - Meetings and meetings all week and all day.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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