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      Genesys

      Engaged Employer

      Genesys reviews

      Not what it was - Senior Manager, Operations Genesys Employee Review

      2.0
      Dec 23, 2020
      Senior manager, operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Heading to the cloud *Week between Christmas and New Years off *Open time off

      Cons

      tl/dr: make sure you always say yes, no matter how much the decision breaks things. *Empathy is a facade *Yes leaders making changes before they understand status quo *Late (and poor) cost of living increases despite company-wide performance being high *Department-wide layoffs *Inconsistent (or missing) messaging from leadership *Benefits team that is rude and disorganized *Chat/Q&A disabled on the last 4 company All Hands

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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