Great well-meaning people. Cloudy and confused leadership. - Marketing Genesys Employee Review

4.0
Jun 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Family friendly work place. People cared about one another. Not back-stabbing. Several incredibly smart people. Freedom to try new things and think big picture.

Cons

There was little internal communication about the direction of the company. It was very hard to get agreement at an executive level. There was too high a tolerance for sloppy work, especially in execution: Meetings start late, errors in public communication, lack of clear objectives, lack of post-project follow up (was it successful? etc.).

avatar
Genesys Response
11y
Thank you for taking the time to write. I agree with your positive comments - Genesys is a very sincere company, with smart people and tons of opportunity. Regarding internal communication, we regularly share our strategy and vision via email, blog and vlog posts, in person meetings, and through our regular global All Hands meetings. I appreciate the insight here, and will continue to evaluate our strategies to ensure we are communicating enough. I will share your additional feedback with the appropriate departments internally, and I encourage you to speak directly to your department leadership or HR partner regarding any concerns you may have as well. Thanks again for sharing your feedback. ...Tracy

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All