Good technology and growth through acquisition, but major changes with new leadership via Permira - Account Executive Genesys Employee Review

3.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Great technology, though complicated to implement.

Cons

New leadership team does not have the contact center background. Most of the quality sales reps and key contributors have left the company over the last 2 years.

avatar
Genesys Response
11y
James Budge, Genesys COO responds “We hear your concerns about changes in leadership, it’s never easy when things shift rapidly in a short period of time. We welcome your ideas about how we can continue to strength our organization, and employee input is valuable and always welcome. Please feel free to email me directly, or confidentially via your HR business partner. Thanks for posting.”

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All