This is a rapidly expanding company with great potential - Client Engagement Manager Genesys Employee Review

4.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

You'll work with professionals to provide great contact center solutions for clients across the nation and world

Cons

Genesys has recently made several acquisitons and the company is undergoing rapid change.

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Genesys Response
11y
Thanks for taking the time to post. I agree with both of your assessments - it is a great time to work with serious and professional folks, and there is a lot of change, which can be challenging. We are working hard to ease those transitions where we can - learning and development in particular are doing some great things to give employees better tools. We appreciate your hard work, thank you!

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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