Building a better world by unleashing the power of great customer experience! - Human Resources Manager Genesys Employee Review

5.0
Sep 10, 2014
Recommend
CEO approval
Business Outlook

Pros

I know it's been said before but I'll say it again, Genesys is great to work for because of our Leadership team and the energy they have that filters down to all teams. Everyone works together to get end results.

Cons

With acquisitions comes uncertainty and in my position keeping morale high can be a slight challenge but manageable and results are good in opportunities to improve business.

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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