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      Genesys

      Engaged Employer

      Genesys reviews

      The trajectory of my career improved dramatically by coming to Genesys - CSM Genesys Employee Review

      5.0
      Sep 15, 2014
      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people working in a dynamic environment. This is an up and coming company with a robust suite of services that cover SMB to Enterprise markets. Genesys supplies best of breed solutions for Contact Centers of all sizes. I really enjoy working for this company.

      Cons

      The cloud division has been grown through acquisition and there has been a transition period converting legacy clients into Genesys clients, but that's to be expected.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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