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      Genesys

      Engaged Employer

      Genesys reviews

      I'm empowered to do the job. - Director Genesys Employee Review

      5.0
      Sep 22, 2014
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I feel empowered to address any obstacle, gap or frustration. I have a voice, I'm heard and respected by my peers and leadership. I always feel that my career can expand and take on new meaning. I also work with super talented and wickedly smart group of folks!!

      Cons

      We don't have enough hours in the day to do what we do best. Our business evolves quickly and a day is never the same.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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