Great place to work! - Executive Genesys Employee Review

5.0
Oct 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Company culture is very special. People are very passionate about customer service, customer experience, and contact center. Good teamwork and focus on customer success. People stay because they love it here. Most people I've seen leave the company have regretted it.

Cons

Overall no real cons. Occasionally you have some politics, some disagreements but much less then any other similar-sized tech company.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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