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      Genesys

      Engaged Employer

      Genesys reviews

      Good work/life balance but don't expect much compensation - Anonymous employee Genesys Employee Review

      3.0
      Nov 21, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company, good people, good work life balance and a strong future.

      Cons

      Expect to be paid 20% under market value for your work. Raises are often delayed and are always very small even with promotions. If you want to earn what you're worth you need to leave for a few years to get a real salary and then return so that Genesys will match it. (many do this)

      avatar
      Genesys Response
      11y
      Thanks for writing. I agree with you on the positives. People do leave and come back occasionally, but in my experience it's usually because they realized the grass wasn't greener on the other side of the fence after all. I'm sorry to hear you believe that you aren't fairly compensated. This is something you should proactively discuss with your manager, or HR partner.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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