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      Genesys

      Engaged Employer

      Genesys reviews

      Genesys is changing - Anonymous employee Genesys Employee Review

      3.0
      Dec 4, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is full of bright, hard working people who are passionate about the products they develop and sell. Genesys pays well. Their software products are some of the best in the business.

      Cons

      The climate has become increasingly political over the last couple of years - especially in the NA sales organization. It is obvious that the company is being positioned for the short term (to sell it or go IPO) with little regard for the long term success. Customer and partner relationships are suffering heavily. Senior talent is being pushed out in many of the organizations.

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      Genesys Response
      11y
      Thanks for posting, and for your positive comments about the Company and our products! I acknowledge your feelings regarding change in the NA Sales organization. However, I can assure you that Genesys has been around for a long time and we are in it for the long term. It sounds like you are no longer with the Company, but if you have any specifics you'd like to talk through, please feel free to get in touch with me directly. ...Tracy

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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