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      Genesys

      Engaged Employer

      Genesys reviews

      Great - Senior Technical Support Analyst Genesys Employee Review

      4.0
      Dec 12, 2014
      Senior technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can improve lots of yourue soft and hard skills. You can travbel around the world

      Cons

      No formally contracts. No medical insurance. Agressive clients,

      avatar
      Genesys Response
      11y
      Thank you for your feedback. We do have a great Learning and Development department geared toward employee growth and skill improvement. Additionally, Genesys does offer benefits in the US (including medical, dental and even pet insurance!) to all regular full time employees of Genesys who work over twenty hours a week. Please feel free to reach out to your HR Partner or our HR Helpdesk if you have questions about benefits.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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