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      Genesys

      Engaged Employer

      Genesys reviews

      Declining culture due to toxic leadership - Director Genesys Employee Review

      1.0
      Sep 28, 2022
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a strong vision and a flourishing product suite.

      Cons

      Multiple CSS leaders exhibit toxic behaviors toward their team members and one another. It’s a cut throat competitive environment, which flourishes on politics. There is no collaboration and leaders manage up. Women are sidelined.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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