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      Genesys

      Engaged Employer

      Genesys reviews

      Watch out for layoffs - Senior Manager, IT Genesys Employee Review

      1.0
      Dec 2, 2022
      Senior manager, it
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, including my direct manager.

      Cons

      No clear strategy or vision from senior leadership. They make decisions without proper people in the room. Layoffs due to 'restructuring' and 'ending product'. Check out the newly posted jobs in Chennai-- those job postings were for positions in the US that were just eliminated.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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