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      Genesys

      Engaged Employer

      Genesys reviews

      Sr. HR Administrator - Senior Human Resources Administrator Genesys Employee Review

      3.0
      Aug 3, 2015
      Senior human resources administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      HR Dept is more updated, employee info is accessed electronically instead of manually like at SoundBite. Up-to-date as far as having an HR portal for both the HR department's convenience as well as for the convenience of employee's to change or look up their benefits etc. This alleviates the work load from the HR dept.

      Cons

      Low pay for me anyway. They are very revenue driven, employees seemed more of a number.

      avatar
      Genesys Response
      10y
      We do have a fantastic intranet and HR helpdesk, all of which were created to make things easier for our employees. When we acquired SoundBite, we did some consolidation and your role was not needed. I am sorry that you are still disappointed about this years later. I wish you all the best in your endeavors. ...Tracy

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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