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      Genesys

      Engaged Employer

      Genesys reviews

      Amazing Company to work. Mainly if you are in sales. - Sales Genesys Employee Review

      5.0
      Jan 19, 2016
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer oriented company, high touch on customer business. Very good mood and energized employees. Easy access to high level executives.

      Cons

      Sales compensation a bit lower than the market. Professional services area need to be more accessible and flexible. Need improvements on professional services and support areas to support sales.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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